Shipping & Delivery

Effective Date: 25-11-2025

Bharte Kadam Foundation (“the Foundation”, “we”, “our”) may ship physical items such as merchandise, event kits, donor acknowledgments, certificates, or campaign-related materials. This Shipping & Delivery Policy explains our practices related to the dispatch and delivery of such items.

1. Applicability

This policy applies to all physical products, materials, or kits ordered, purchased, or received through:

• Donations
• Fundraising campaigns
• Events or workshops
• Merchandise purchased from the Foundation
• Any other programme requiring shipment

2. Order Processing Time

• Orders are typically processed within [X]–[X] business days after confirmation of payment/donation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In case of delays due to unforeseen circumstances, we will notify you at the earliest.

3. Shipping Methods & Delivery Timeline

We ship items through trusted delivery partners and courier services within India. Typical delivery timelines:

• Metro Cities: [X]–[X] days
• Non-Metro Cities: [X]–[X] days
• Remote / Rural Areas: [X]–[X] days

Delivery time may vary based on location, courier availability, holidays, or other logistical factors.

4. Shipping Fees

• Shipping fees may apply depending on the product, campaign, or donor level.
• If shipping charges are applicable, they will be clearly mentioned during checkout or registration.
• Free shipping may be offered for specific donation tiers or campaigns.

5. Tracking Information

• Where available, a tracking number will be shared via email/SMS once the item is dispatched.
• If tracking is unavailable for a specific courier/postal service, the Foundation will inform you in advance.

6. Incorrect or Incomplete Address

• The Foundation is not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address details provided by the recipient.
• If a shipment is returned due to an incorrect address, re-delivery charges may apply.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

1. Notify us within [X] days of delivery
2. Share photographs of the package and item
3. Provide your order/donation reference number

We will arrange:

• Replacement of the item or
• Refund (only for merchandise purchases and where applicable)

Decisions are made case-by-case.

8. Non-Delivery / Lost Packages

If your package does not arrive within the expected timeline:

1. Contact us with your order reference
2. We will coordinate with our courier partners to locate the package

If confirmed lost after investigation, we may:

• Re-ship the item, if available
• Offer an alternative solution based on product availability

9. International Shipping

Currently, the Foundation does not offer international shipping unless specifically stated for a particular campaign or programme. If allowed, additional charges and extended delivery timelines will apply.

10. Contact Information

For any shipping or delivery-related questions, contact us at: Bharte Kadam Foundation Email: contact@bhartekadamfoundation.org Phone: +91-97176 67888 Address: contact@bhartekadamfoundation.org